As every job we undertake is slightly different then a lot of questions can be raised. We’ve drawn on our 20 years experience and added some of the most commonly asked questions (FAQ) on this page to help you out.
A – The room should be made to be as clear as possible. We ask customers to remove any breakables from furniture that you would like us to move. Any furniture that we move will be placed back in its original position with tabs or blocks beneath the legs. Larger items such as wardrobes, beds and dressers will be left in place and cleaned around. If we feel that an item is too heavy or is not structurally sound then we will not move it.
A – We can provide a spot clean and emergency cleaning service, this is normally accompanied by a full clean, as after a spot clean the treated area is often a different (cleaner) colour than before.
A – In order to give you the best service, a survey is always the first stage and you will be made aware of any possible issues before cleaning commences. Pictures of any faults will be taken if the customer or representative is not present as evidence.
A – We don’t charge for cancellation or for changing a booking. As a result of that, all we ask for is as much notice as possible to allow us to fit someone else in and save a wasted slot in our working day.
A – Our preferred method of payment is cash or cheque, we can also accept Paypal or card payments, however, those methods rely on a Wi-Fi signal which in some areas is not possible.
A – No is the short answer. Like you, we work hard and need a little break now and again. We do try to accommodate out of hours when we can and also some weekends. Weekends and evening slots do book up fast and in advance, as they are limited.
A – As every job is different in some way, we provide all customers with a price on application after we have gone over a set of questions with you. A price per square meter can be given on application but will only act as a rough estimate rather than a firm quotation.
A – We are fully insured for damage to property when working in your home or business. We also have specialist treatment risk cover in the unlikely event that something goes wrong with an item we are cleaning for you.
A – We will always need the power in the property to be working for our machinery. Access to water would be ideal but not always necessary.
A – We use only safe and biodegradable solutions, that are family, pet and environmentally safe and non-toxic.
A – Carpets and upholstery will normally be dry to the touch within 4-6 hours, however areas with heavier soiling may require more attention and could take longer to dry. Carpets can be walked on immediately but we recommend wearing clean shoes or slippers.
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